Frequently Asked Questions

Everything you need to know before your visit

About Viva Medical Center

Where is Viva Medical Center located?

We are located at 10560 NW 27th St, Unit 101, Doral, FL 33172 β€” conveniently situated in the heart of Doral, with easy access from Miami, Hialeah, and the surrounding Miami-Dade communities.

What are your hours of operation?

Our office is open Monday through Friday, 8:30 AM – 4:30 PM. Saturday appointments are available by request. We are closed on Sundays. Same-day and next-day appointments are frequently available β€” call us at +1 305 209 0001.

Do you have Spanish-speaking staff?

Yes. Viva Medical Center is a fully bilingual practice. Our physicians, nursing staff, and front-desk team are fluent in both English and Spanish. We are proud to serve the diverse communities of Doral and Miami-Dade County.

Are you currently accepting new patients?

Yes, we are actively accepting new patients of all ages. Same-day and Saturday appointments are frequently available. Call us at +1 305 209 0001 or book online to schedule your first visit.

Insurance & Billing

What insurance plans does Viva Medical Center accept?

We accept most major insurance plans, including Oscar Health, Aetna, Cigna PPO, Humana, Medicare Advantage, Medicaid (Florida), UnitedHealthcare, Molina Healthcare, CarePlus, Simply Healthcare, and others. Insurance networks change β€” call us at +1 305 209 0001 or contact your insurer directly to verify your specific plan.

Does Viva Medical Center accept Medicare?

Yes. We accept Medicare Advantage plans as well as traditional Medicare Part B. If you are enrolled in a Medicare Advantage plan (such as Humana Gold Plus, CarePlus, or Simply Healthcare), please call us to confirm your specific plan is in-network.

Does Viva Medical Center accept Medicaid?

Yes. We accept Florida Medicaid and select managed Medicaid plans, including Simply Healthcare and Humana Medicaid. Eligibility and coverage vary β€” call us to confirm your plan before scheduling.

Do you accept Oscar Health insurance?

Yes, Oscar Health is accepted at Viva Medical Center. We accept Oscar HMO and EPO plans, including Oscar Marketplace (ACA exchange) plans. Call us to verify your specific plan year and tier.

What if I don't have health insurance?

Self-pay patients are warmly welcome. We offer transparent, flat-rate pricing so you always know the cost upfront. We also offer membership plans designed specifically for uninsured and underinsured patients, which provide access to primary care services at a predictable monthly rate. Ask our team for details or visit our Membership Plans page.

How do I verify my insurance coverage before my visit?

The quickest way is to call our office at +1 305 209 0001 β€” our team will verify your coverage and confirm in-network status within minutes. You can also call the member services number on the back of your insurance card. We recommend verifying before every appointment, as coverage details can change.

Appointments

How do I schedule an appointment?

You can book an appointment by calling us directly at +1 305 209 0001 or by using the online booking form on our website. We offer same-day, next-day, and Saturday appointments for your convenience.

Do you offer same-day appointments?

Yes. Same-day and next-day appointments are frequently available for both new and established patients. If you need to be seen urgently, please call us first thing in the morning at +1 305 209 0001 and we will do our best to accommodate you.

Can I book a Saturday appointment?

Yes. Saturday appointments are available by request. Please call +1 305 209 0001 to schedule a Saturday visit. Availability is limited, so we recommend calling in advance.

How long are appointments typically?

New patient visits are typically 45 to 60 minutes β€” this gives your physician time to review your full medical history, conduct a thorough examination, and build a personalized care plan. Follow-up and established-patient visits are typically 20 to 30 minutes, depending on the reason for the visit.

What should I bring to my first appointment?

Please bring: a valid government-issued photo ID, your insurance card (if applicable), a list of all current medications including dosages, any relevant medical records or recent lab results, and the name and contact information of any specialists you currently see. Arriving 15 minutes early for new patient paperwork is recommended.

Telehealth

Do you offer telehealth (virtual) visits?

Yes. Viva Medical Center offers HIPAA-secure telehealth video visits, so you can receive the same quality of care from the comfort of your home, workplace, or anywhere in Florida. Telehealth visits are available for most non-emergency conditions.

What conditions can be treated via telehealth?

Most non-emergency conditions can be addressed via telehealth, including: follow-up visits for chronic disease management (diabetes, hypertension, thyroid), prescription refills and medication management, mental health and psychiatric follow-ups, lab result reviews and care plan adjustments, minor illness consultations (cold, flu, UTI, rashes), and general wellness questions.

How do I start a telehealth visit?

Call our office at +1 305 209 0001 to schedule your telehealth appointment. Before your visit, you will receive a secure video link via email or SMS. At the appointment time, simply click the link β€” no downloads required. Ensure you have a stable internet connection and a device with a front-facing camera.

Services

What services does Viva Medical Center offer?

We offer a comprehensive range of healthcare services, including: primary care and family medicine, concierge medicine, annual physicals and wellness checkups, laboratory diagnostics (on-site and Quest Diagnostics), pediatric care for all ages, women's health, medical weight loss (GLP-1 / semaglutide therapy), IV vitamin therapy and hydration drips, hormone treatment, telehealth, psychiatry and mental health, neurology consultations, and internal medicine.

Do you offer medical weight loss programs?

Yes. We offer supervised medical weight loss programs including GLP-1 therapy (semaglutide and tirzepatide). All programs are overseen by our board-certified physicians and include regular monitoring, dietary guidance, and medication management tailored to your goals.

Do you provide pediatric care?

Yes. We provide pediatric care for children of all ages, from newborns to adolescents. Services include well-child visits, vaccinations, developmental screenings, school and sports physicals, and management of common childhood illnesses.

Do you offer IV therapy?

Yes. We offer in-clinic IV vitamin therapy, hydration drips, and wellness infusions. IV therapy is administered by licensed clinical staff in a comfortable, monitored setting. Popular options include hydration drips, vitamin C infusions, B-complex boosts, and customized wellness blends.

Prescriptions & Lab

Can you order blood tests and lab work?

Yes. We offer full laboratory diagnostics. Our clinic has on-site lab capabilities and also partners with Quest Diagnostics for an extended panel of tests. Your physician will order any necessary bloodwork during your visit, and results are typically available within 24 to 72 hours depending on the test.

Can your physicians prescribe medication?

Yes. Our board-certified physicians can prescribe medications as clinically appropriate during your visit, including controlled substances where permitted by Florida law. Prescriptions can be sent electronically to any pharmacy of your choice.

Do you offer medication management and refills?

Yes. We offer comprehensive medication management services, including review of your current medication list, prescription refills, dosage adjustments, drug interaction checks, and coordination with specialists. Established patients can request refills by calling our office.

Still have questions?

Our friendly bilingual team is ready to help you in English or Spanish.